Note: We are currently on a short break. All orders will be dispatched after 23/04/2024

FAQs

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How much does shipping cost ?

We ship all our orders through Australia Post. For orders under $100, Standard shipping costs is $12 and Express shipping is $14.99, while orders over $100 enjoy free shipping.

Could you please let me know when my order is expected to be shipped?

Orders are usually processed within 2-4 business days, but delays may occur during sales and peak periods. You will receive a notification with tracking details when your order is dispatched.

What is the estimated delivery time of my order?

All orders are shipped using Australia Post. Delivery times can vary between 2 to 7 business days, depending on your location and chosen shipping option.

What is the policy for replacing faulty, wrong, or damaged products?

If your order arrives damaged, the product is faulty, or it's not what you ordered, you have the option to request a replacement or a refund.

Orders

Below are some of are common questions about orders

What is Vegan Leather?

Faux Leather / PU Leather.

Vegan leather combines style with conscience, offering a luxurious, durable alternative that respects the environment and animal welfare. By choosing vegan leather, you embrace both quality and ethical living, contributing to a more sustainable and compassionate world.

How many refills can I fit in the cover?

You can effortlessly fit up to 4 refills in the cover. Make sure to have an additional elastic band for each refill you add.

Can I personalise in a language other than English?

Yes, You can.

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